FAQs

Welcome to HGR!

Have a question? Read our FAQs for a quick answer. If you still need help, please call us at (216) 486-4567 or fill out the contact form here.

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HGR accepts wire transfers on both international and domestic orders. HGR also accepts cash, checks, e-checks, Visa, Mastercard, and Discover on domestic orders.

Payment must be received within 10 days from the order date.

At this time, HGR does not offer financing.

Yes, HGR accepts returns within 30 days of the date of the order, freight pre-paid, for a full refund.

We refund the amount charged to the original payment method. Additionally, store credit is always an option.

Services are non-refundable once performed, such as shipping, handling, and export clearance.

At this time, HGR does not offer a warranty for our products.

HGR does not know the condition of the machines, nor do we power up or test any of the surplus we receive. We understand international sales have their obstacles and are willing to work through issues as they arise. Our goal is to continue business and develop a long-term relationship with our customers.

Yes, we offer shipping services to fit your individual needs. At the same time, customers are welcome to set up their own shipping arrangements. Please see our shipping page here for more information.

Yes! We will store your purchase for up to 45 days for free. Beyond 45 days, we offer month-to-month storage or a 50/50 consignment. Please see our Storage page for details.

Currently, we do not store equipment beyond HGR purchases.

As our tagline states, we buy and sell everything. If you have surplus you’re looking to sell, we’ll buy it. Contact an HGR Buyer here to start the process.

One of our buyers will respond within 24 to 48 business hours once you submit a request.

Onsite inspections are free of charge when you are looking to sell equipment to HGR!

No list is necessary, as one of our buyers will create a list and take pictures during the onsite inspection. However, it is helpful to have a general idea of the surplus you intend to sell when you submit your request.

We have an in-house logistics team that will help you arrange rigging and shipping your surplus to HGR’s warehouse. Please discuss shipping costs with your buyer once the inspection has been performed.

HGR will overnight a check to you once our offer is accepted.

Yes! Contact your buyer here to discuss consigning surplus on HGR’s marketplace.

Yes! Contact your buyer here to discuss selling your equipment through an HGR auction.

Yes, we have Spanish-speaking employees, and we also utilize Google Translate for email or instant messaging.

Absolutely! Please contact your salesperson and provide him or her with the list of requirements for the letter.

About HGR

HGR Industrial Surplus began operations in 1998 at a 150 thousand square foot location of what was the General Motors Fisher Parts Plant located at 20001 Euclid Avenue in Euclid, Ohio. Today, HGR occupies 400 thousand square feet of the building.

HGR has a team of buyers located throughout the eastern United States, who constantly work with manufacturers who are interested in selling surplus and obsolete machinery for manufacturing, machine tools, industrial equipment, as well as remnants and items for maintenance, repair and operation (MRO). After HGR purchases these items, they are shipped to our facility in Euclid and offered for sale. HGR hires more than 100 people, including its Austin-based marketing group.

The building located on 20001 Euclid Avenue was originally built in 1943, in order to produce parts and spare parts for aircraft during World War II. After the war, it was acquired by Fisher Body, which was dedicated to manufacturing bodies for General Motors cars. In the 70s, the plant was transformed to produce the interiors and upholstery for GM cars. In the 80s, the facility also began manufacturing parts and parts for Sea Ray Boats. In 1993, production came to a standstill and GM closed the building. At its peak in 1955, the plant had up to 2,958 employees.

Read more about us here.

HGR’s new shopping cart makes buying used industrial equipment, MRO and industrial surplus easier than ever. Customers can purchase equipment anytime, from anywhere and can: 

  • Purchase items instantly on the HGR marketplace using a credit card, ACH or a purchase request 
  • Shop round the clock, at nights, and on the weekends, without waiting for shipping quotes 
  • Buy and ship multiple items at once 

HGR makes it easy for you to buy equipment 24/7 on our online marketplace! Simply add items to your cart, provide some basic information for a shipping quote, then check out. You also still have the option to make an offer on any item by clicking Make an Offer on the item page. 

To learn more about how to use our new shopping cart, check out our How to Buy page here. 

HGR implemented a shopping cart to make it easier and faster than ever to buy industrial surplus online. You still have the ability to pay for items using purchase request. On the checkout page, select Purchase Request – Bill Me Later” under Payment Method. Once you complete your transaction, an HGR Sales rep will reach out to you to finalize payment of your items.   

HGR accepts three forms of payment: 

  • Credit card payments from Visa, Mastercard and Discover. 
  • ACH (wire transfers) for payment directly through your bank. 
  • HGR’s classic Purchase Request method, in which a sales rep will contact you after checkout to complete the transaction over the phone. 

Adding an item to your cart will allow you to purchase an item at its listed price immediately. To make an offer on an item, send us your best price you’re willing to pay and an HGR sales rep will get back to you as soon as possible. If your offer is lower than HGR can take, your sales rep will discuss your options. If your offer is accepted, your sales rep will work with you on purchasing and shipping. 

Parcel shipping is through UPS only, with these services only: 

  • UPS Ground 
  • UPS 2nd Day 
  • UPS Next Day 

Freight options for LTL are varied, we have several LTL carriers in our network. 

For international shipping and specialty freight (full truck load, etc), you will be able to select HGR Ship Assist so that your sales rep will coordinate shipping with you after checkout. 

Some items, due to size, weight, and/or location, require manual shipping quotes. See details on shipping quote limitations below. You’ll see a pop up on the site if HGR is unable to provide an automated shipping quote for your item(s). 

Once you purchase an item during checkout, wait for an HGR sales rep to reach out to you or reach out to us directly by calling our direct line at (216) 486-4567 extension 1 to ship your items. 

Additionally, you can choose to pick up your items. Speak with your sales rep for more information.

Shipping quotes are only provided in the United States. Anything outside of the United States requires the use of HGR Ship Assist. 

Parcel 

These items are accepted for parcel shipments: 

  • For products up to 70 lbs. 
  • For items less than 108 inches in length AND less than 165 total inches in length and girth combined. 
  • To determine length and girth, use the formula: Length + 2x Width + 2x Height 

These items are not accepted for parcel shipment and will be shipped via freight: 

  • Product is greater than 70 lbs. in weight 
  • Package size is greater than 165 total inches in length and girth combined. 

Freight 

These items are accepted for freight shipments: 

  • For products up to 3,800 lbs. 
  • For products up to: 97 inch length, 97 inch width, 92 inch height. 

These items are not accepted for freight shipments and your sales rep will contact you to discuss logistics: 

  • Any product greater than 3,800 lbs. 
  • Any product greater than 97 inch in length 
  • Any product greater than 97 inch in width 
  • Any product greater than 92 inch in height 

Get dedicated support and preferred pricing to ship multiple items or oversized/overweight items to your final destination. If you select HGR Ship Assist as a shipping option, an HGR sales rep will reach out to provide a shipping quote for your items. For immediate assistance, call us at (216) 486-4567. 

Contact your sales rep immediately by calling our direct line at (216) 486-4567 extension 1 to discuss. 

Please see our FAQs on returns by clicking “Refunds” in the navigation bar. 


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