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FAQs

Welcome to HGR!

Have a question? Read our FAQs for a quick answer. If you still need help, please call us at (216) 486-4567 or fill out the contact form here.

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Yes, HGR auctions equipment online through our website. We also list external auctions here.

We accept wire transfers for payments on international orders. Payment must be received within 10 days from the order date.

HGR accepts payment within 30 days after the date of the order.

At this time, HGR does not offer financing.

Yes, HGR accepts returns within 30 days of the date of the order, freight pre-paid, for a full refund.

We refund the amount charged to the original payment method. Additionally, store credit is always an option.

Services are non-refundable once performed, such as shipping, handling, and export clearance.

At this time, HGR does not offer a warranty for our products.

HGR does not know the condition of the machines, nor do we power up or test any of the surplus we receive. We understand international sales have their obstacles and are willing to work through issues as they arise. Our goal is to continue business and develop a long-term relationship with our customers.

Yes, we offer shipping services to fit your individual needs. At the same time, customers are welcome to set up their own shipping arrangements. Please see our shipping page here for more information.

Yes! We will store your purchase for up to 45 days for free. Beyond 45 days, we offer month-to-month storage or a 50/50 consignment. Please see our Storage page for details.

Currently, we do not store equipment beyond HGR purchases.

As our tagline states, we buy and sell everything. If you have surplus you’re looking to sell, we’ll buy it. Contact an HGR Buyer here to start the process.

One of our buyers will respond within 24 to 48 business hours once you submit a request.

Onsite inspections are free of charge when you are looking to sell equipment to HGR!

No list is necessary, as one of our buyers will create a list and take pictures during the onsite inspection. However, it is helpful to have a general idea of the surplus you intend to sell when you submit your request.

We have an in-house logistics team that will help you arrange rigging and shipping your surplus to HGR’s warehouse. Please discuss shipping costs with your buyer once the inspection has been performed.

HGR will overnight a check to you once our offer is accepted.

Yes! Contact your buyer here to discuss consigning surplus on HGR’s marketplace.

Yes! Contact your buyer here to discuss selling your equipment through an HGR auction.

Yes, we have Spanish-speaking employees, and we also utilize Google Translate for email or instant messaging.

Yes, if you are coming to HGR for the first time, we will set you up in a local hotel and pay the bill for the first-night stay. We will also arrange for transportation between the airport, hotel, and HGR. Contact Jon Frischkorn to discuss arrangements here.

Absolutely! Please contact your salesperson and provide him or her with the list of requirements for the letter.

About HGR

HGR Industrial Surplus began operations in 1998 at a 150 thousand square foot location of what was the General Motors Fisher Parts Plant located at 20001 Euclid Avenue in Euclid, Ohio. Today, HGR occupies 400 thousand square feet of the building.

HGR has a team of buyers located throughout the eastern United States, who constantly work with manufacturers who are interested in selling surplus and obsolete machinery for manufacturing, machine tools, industrial equipment, as well as remnants and items for maintenance, repair and operation (MRO). After HGR purchases these items, they are shipped to our facility in Euclid and offered for sale. HGR hires more than 100 people, including its Austin-based marketing group.

The building located on 20001 Euclid Avenue was originally built in 1943, in order to produce parts and spare parts for aircraft during World War II. After the war, it was acquired by Fisher Body, which was dedicated to manufacturing bodies for General Motors cars. In the 70s, the plant was transformed to produce the interiors and upholstery for GM cars. In the 80s, the facility also began manufacturing parts and parts for Sea Ray Boats. In 1993, production came to a standstill and GM closed the building. At its peak in 1955, the plant had up to 2,958 employees.

Read more about us here.


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