HGR Policies – Shipping, Handling & Storage

Shipping Policy

  1. * Shipping Policy.
    1. (a) Less Than Truckload(LTL) Freight: HGR can provide you with a competitive shipping rate via our logistics broker. Our rates are only valid if prepaid on our account.
      If you have an account with a carrier and wish to use them. we can ship out freight collect via the carrier of your choice.
      See Handling Policy link above for per-item handling charges associated with LTL shipments.
    2. (b) Your truck: HGR will load items. as is on your truck free of charge.
    3. (c) Truckload and Containers: HGR can assist you in setting up truckloads and containers. The shipment will come freight collect to you. HGR loads for free, but does not assist in strapping or securing the items.
    4. (d) International orders are subject to duties, taxes and/or other import fees. In addition, HGR charges an export service fee equal to 5% (minimum of $25) of the item sales price. The customer is solely responsible for these fees, documents and transportation if held at a customs office in the destination country. In the event that you have questions about international shipping logistics, please contact us before purchase.
    5. (e) The U.S. government regulates exports of U.S. products, technology, and software, including the movement of U.S. origin commodities between foreign countries. Controls are used to regulate the export and re-export of dual-use items; items that have both a civilian and military application. These controls are in place to prevent the distribution of dual-use items that can compromise national security.Certain HGR products may be strictly controlled to prevent diversion to those interested in proliferating weapons of mass destruction or terrorist supporting entities. Penalties for violations of U.S. export control laws and regulations may be imposed by law. Diversion of any products contrary to United States law is prohibited.
  2. * Handling Policy.

    HGR does charge a $24.99 handling fee for all items that need to be prepared for a LTL shipment. This handling charge is for the skid, stretch wrap, and securing the item to the skid. This handling fee is skid based at $24.99 per skid, with the skid being 40″ x 48″. Skids oversized will be subject to an additional charge.

  3. * Storage Policy.

    Unless prior arrangements have been approved in writing, all items are required to be removed or shipped within forty-five (45) days of receipt. Items left beyond the 45 day time allowed will be subject to storage fees beginning on the forty-sixth (46th) day of receipt. The storage fee is Twenty Dollars U.S. Currency ($20.00) per day, per item. Items left beyond ninety (90) days will be considered abandoned and the customer forfeits the rights to the item or items. There will be no exceptions.

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