HGR Policies – Shipping, Handling & Storage

Shipping Policy

    1. * Shipping Policy.
      1. (a) Common Carrier Less Than Truckload (LTL) Freight and UPS Ground: HGR provides you with a competitive shipping rate via our logistics team. All shipments will be prepaid on HGR’s account.
        See Handling Policy below for per-item handling charges associated with LTL shipments.
      2. (b) Customer Pick Up: HGR will load items on your vehicle free of charge (unless otherwise noted) but does not assist in strapping or securing the items.
      3. (c) Truckload and Partial Truckload: HGR can assist you in setting up truckloads or partial truckload loads (flat bed, step deck, double drop, etc.). We will provide you with a competitive rate that is only valid if prepaid on our account. If you have an account with a carrier and wish to use them, we can ship out freight collect via the carrier of your choice. HGR loads for free (unless otherwise noted) but does not assist in strapping or securing the item.
      4. (d) Container: International shipments, whether prepaid or collect, will be assessed a $200 container loading fee that consists of blocking and bracing the items.
      5. (e) International orders are subject to duties, taxes and/or other import fees. In addition, HGR charges an export service fee equal to 5% (minimum of $25) of the item sales price. The customer is solely responsible for these fees, documents and transportation if held at a customs office in the destination country. In the event that you have questions about international shipping logistics, please contact us before purchase. We reserve the right to cancel any order.
      6. (f) The U.S. government regulates exports of U.S. products, technology, and software, including the movement of U.S. origin commodities between foreign countries. Controls are used to regulate the export and re-export of dual-use items; items that have both a civilian and military application. These controls are in place to prevent the distribution of dual-use items that can compromise national security. Certain HGR products may be strictly controlled to prevent diversion to those interested in proliferating weapons of mass destruction or terrorist supporting entities. Penalties for violations of U.S. export control laws and regulations may be imposed by law. Diversion of any products contrary to United States law is prohibited.
    2. * Handling Policy.

      HGR charges a minimum $29.99 handling fee for all items that need to be prepared for a Common Carrier LTL shipment. This handling charge is for the skid, stretch wrap, and securing the item to the skid. This handling fee is skid based at $29.99 per skid, with the skid being 40″ x 48″. Skids oversized will be subject to an additional charge. UPS or boxed handling fees start at $4.99, please ask your favorite sales representative for specific handling rates.

    3. * Storage Policy.

      As a benefit of purchasing from HGR Industrial Surplus, we offer up to 45 days of free storage. If you need a solution beyond 45 days, HGR may be able to offer either month-to-month storage or 50/50 consignment. Storage solutions are based on the greater of the size or weight. See your sales representative for a consignment form.

      a) Storage Pricing

      a. One pallet: 48” x 40” (or less) is $60 per month.

      b. Half Truck: Greater than one pallet, less than either 20’ x8’ of space, 20,000 lbs or less weight, price is $175 per month.

      c. Full Truck: Greater than half truck, less than either 40’ x 8’ of space, 40,000 or less weight, price is $300 per month.

      d. If the total of either size or weight exceeds one full truck, charges will be based on an additional half or full truck rate.

      b) Billing of Storage

      a. Storage fees will be billed on the 15th of the month for the upcoming month’s storage. If items are picked up prior to the 1st, the order will be canceled. If items remain, the storage fee is due on the 1st of the month.

      b. If payment isn’t received on or before the 1st of the month, storage is considered late and will be assessed a late fee of $50 or 10% of the total storage fee, whichever is greater, no exceptions.

      c. If complete storage payment or consignment form isn’t received by the 5th of the month, items will be considered abandoned and repossessed on the 6th.

      c) Payment for Storage

      a. For customers in USA, Canada, and Mexico, we will provide a “Storage Payment Authorization Form” that is required to be filled out for automatic payment. Customers are required to setup up either a credit card or echeck for automatic deduction each month.

      i. HGR Industrial Surplus will process the payment for storage on the 1st of the month or the business day prior to the 1st if the first falls on a weekend or holiday.

      ii. The customer is solely responsible to ensure correct contact and billing information has been provided to HGR.

      b. For customers in all other locations where automatic billing isn’t available, the customer is responsible for meeting the payment terms on storage as listed above. To help reduce costs, customers may send multiple months at once or send extra funds to leave on account to be applied to future storage or product orders.

      d) Consignment

      a. HGR Industrial Surplus offers 50/50 consignment for prior purchases that haven’t been picked up yet. If you would like to use this option, please see your sales representative for a form.

      b. Completed consignment forms must be returned prior any payment obligations for storage, items being considered abandoned, and/or repossessed.

      e) Other

      a. HGR Industrial Surplus’s “Peace-of-mind” *Guarantee* is limited to 30 days from date of invoice. There will be no exceptions to this for any reason including but not limited to: condition or functionality of the item.

      b. HGR Industrial Surplus will not release items that have an unpaid storage balance.

    4. * Payment Methods.

      HGR accepts cash, checks, electronic checks (domestic US banks), and wire transfers. (Starting on January 1, 2019) HGR imposes a 2% surcharge for Visa, MasterCard, and Discover, which is not greater than our cost of acceptance. HGR no longer accepts Paypal as a form of payment for non-eBay transactions. All payments must be made in US Dollars.

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