HGR’s Sales Department is dedicated to providing outstanding customer service with every interaction. We work to build relationships with our customers, in some cases, for the past 19 years. We want HGR to be the first stop each customer makes to fulfil his or her industrial surplus needs.
How many people work in your department, and what are their roles?
Our Sales Department consists of nine sales representatives, two sales assistants, a sales expediter, sales manager and, frankly, the entire HGR staff. All of our actions help sell our products and services that we offer.
What qualifications do you need to be successful in your department?
A positive attitude, a desire to help our customers, and the willingness to be flexible.
What do you like most about your department?
We have a great team here and enjoy helping to fulfill our commitments to our customers, each other, and our community. We enjoy what we do and try to have fun in the process.
What challenges has your department faced and how have you overcome them?
We are problem solvers and have countless challenges daily that we work to overcome in order to help satisfy our customers’ needs. These can be as simple as locating an item in our 12-acre showroom, finding specifications on a product, or even overcoming shipping obstacles.
What changes in the way your department does business have occurred in the past few years?
While much of the sales role hasn’t changed, we are constantly striving to improve and be more efficient at servicing our customers.
What continuous improvement processes do you hope to implement in the future?
HGR is always improving its staff. Something as small as an internal procedural changes or on-the-job product training happen routinely. We also do offsite training and offer continuous education courses at Kent State University.
What is HGR’s overall environment like?
The overall environment at HGR is often described as a handyman’s toy store. We are within a building originally built in 1943 to produce aircraft parts during World War II, then housed GM’s Fisher Auto Body Plant. The building itself is amazing. The wooden beams, brick, and numbered aisleways create a unique backdrop that is perfect for 12 acres filled with industrial surplus. See this story for more on the history of our site.
What is your perspective on manufacturing, surplus, investment recovery/product life cycle/equipment recycling?
HGR is the heart of the “rust belt” and is a major player in the re-use of used industrial equipment. We help continue the life of machines that otherwise could be scrapped and lost. It isn’t uncommon for us to see items we’ve bought and resold a couple times. As companies needs change, we are always here to purchase machinery so it can be reused by someone else.
(Courtesy of Guest Blogger Jim O’Hare, managing partner, Act 3)
A new communication vehicle has launched to inform businesses, residents and those with an interest in Euclid, Ohio – and HGR Industrial Surplus is a sponsor of the Spring/Summer 2017 inaugural edition in its native city. The venture is called Euclid360, and it challenges current and prospective residents and businesses to “Look Around” at what “The Lakefront City” offers. Euclid360 is a print publication, a mobile-optimized website, and a growing collection of three types of interactive videos – aerial, time lapse and virtual reality (360 degrees).
“The goal is to provide new ways of looking at the city,” says James O’Hare, publisher of Euclid360. “In our daily lives, we can get stuck by the same perspective. We hope that the stories and images in Euclid360 provide new vantage points that inform what’s working and suggest options when opportunities for growth are presented.”
The print edition of Euclid360 hits the street twice per year with spring/summer and fall/winter issues. A bright, young contributor to the inaugural issue was Lily Li, a senior in Euclid High School’s visual communications career-tech program. Lily’s digital illustrations graced several pages of the print issue and appear online at Euclid360.com.
Act 3 LLC, the publishing company that produces multiple media products, including Euclid360, was pleased to host Lily as an intern. “Lily represents the present and future of creative talent,” says Act 3’s Managing Partner Ron Hill, who mentored Li during her internship. “Creativity is all about seeing the same objects in new ways, but creativity doesn’t get out into the world unless the details are taken care of. Lily’s attention to detail is superb.”
If you’ve been to HGR, you know that you can find anything in our 500,000-square-feet showroom, but did you know that we’ve had deer?
Chuck Leonard, receiving supervisor, who has been with HGR for 19 years – since the beginning – told the story of a day about 17 years ago when two deer came into the showroom through the front bay door. They were running around like crazy and leaping over equipment. Employees saw one deer leave but could not locate the other one.
Three days later, Herman Bailey, receiving supervisor, went to move a plastic storage tank. When he bumped it with his tow motor, the lost deer leapt out. Herman says, “I flew backwards on my tow motor. The deer was panicking and running wild and jumping over stuff. It ran out the back by Dock Doors 9 & 10. They probably came from the woods across the street by Euclid Creek.”
Back then, there were about 15 employees. Now, we have over 100, but no deer.
In 19 years of business, our employees and customers have lots of stories to tell. Have you ever had a close encounter with wildlife in your home or office?
We get questions all the time about what we do, and people are curious about what we sell. So, we put together this Top 10 list of interesting tidbits, trivia and fun facts about HGR for your enjoyment.
What do you do?
HGR Industrial Surplus buys new and used machinery, equipment, furniture, supplies, fixtures, shelving and more. You name it, we’ve sold it. Yes, even rugs, leather, wine glasses, printer ink cartridges, pottery molds, sinks, tile and more.
What’s the heaviest item that you’ve ever sold?
A large press that weighed 150,000 pounds!
What’s the most expensive item that you’ve ever sold?
A press for $89,999
What’s the oddest thing you’ve ever bought?
What do you sell the most of?
Who are your customers?
Makers, machinists, hobbyists, welders, manufacturers, engineers, maintenance employees, DIYers, woodworkers, contractors, store and business owners
Why did you locate in Euclid, Ohio?
Euclid had the building that would work for us. We were able to commit to the space we needed at the time, while also having options to grow. It was perfect for our short- and long-term plans.
Who was your most recent employee of the month?
Edwin Merced, showroom operator, was nominated and voted April’s Employee of the Month by his coworkers at HGR. He was nominated for “supporting everyone with openness, honesty, trust and respect while working as a team to achieve our common goals. He creates exceptional customer relationships by enhancing awareness and expectations of outstanding service with every interaction. Edwin does all of this with a smile on his face.”
Who’s the employee who’s been there the longest?
There are 11 employees who have been here since the beginning, 19 years ago: Founder Paul Betori, Buyer Jeff Crowl, Partner Rick Affrica, Buyer Jim Ray, Partner Brian Krueger, Showroom Floor Supervisor Rich Lash, Sales Rep Steve Fischer, Receiving Supervisor Chuck Leonard, Partner Ron Tiedman, Sales Admin Libby Dixon, and retired Buyer Doug Kopp.
Brian and Ron started in sales and now are part owners, while Rick started as a buyer and now is a part owner. Chuck and Rich started as forklift operators and are now supervisors. Jim, Jeff and Steve have retained and expanded our clientele with their wisdom and mentor our buy and sales staff. Libby has consistently been our dependable sales admin and customer greeter.
Who’s the employee who drives the furthest?
We have employees who drive in from all over, including Cuyahoga, Medina, Summit and Stark counties, the far eastern suburbs, as well as Pennsylvania.
Chuck Leonard, receiving supervisor, lives in Erie, Pa., and drives 93 miles to work on Monday morning and 93 miles home on Friday night. The rest of the week, he stays 40 miles away in Geneva at his mom’s house. He’s done this for 19 years! That’s dedication.
Andrew Ciecerko, inventory clerk, lives in Williamsfield, Ohio, near the Pa. line. He drives 70 miles each way every day.
Thanks for reading! Do you have other questions about HGR that you would like answered?
HGR Industrial Surplus and Cincinnati Industrial Auctioneers have once again partnered to host an online and onsite auction for Tambe Metal Products’ plant closing, 7500 Main St Fishers, Victor, New York. You can view a list of items or sign up here.