(Courtesy of Guest Blogger Tina Dick, human resources manager, HGR Industrial Surplus)
The premise of HGR’s values program was to implement a company culture that would result in HGR:
- Becoming a standout company in our field
- Having high morale resulting in satisfied employees
- Being values driven in our hiring, promotion and performance
- Having our values transcend our market
A committee of leaders within HGR was formed to discuss and determine specifically what values were currently in place, which needed to be tweaked and which values were believed to have a need to become more prevalent in order to develop the company culture HGR was seeking.
Through several though-provoking meetings and conversations the following values were determined to be most important:
- Ethical in all of our business activities
- Support each other with openness, honesty, trust and respect while working as a team to achieve our common goals
- Accountable in making and fulfilling our commitments to each other, our customers and our community
- Create exceptional customer relationships by enhancing awareness and expectations of outstanding service with every interaction
- Personal dedication to continuous improvement in creating employee and company success
HGR then needed to ensure that these values became a part of our everyday operations and conversation. We had to live them.
To help develop this culture a two-year program was born to encourage employees, management and officers to acknowledge and be aware of those individuals who represented our company’s values on a daily basis by nominating them for recognition.
To date, 321 awards have been presented to employees for representing those values. Many have been nominated more than once. This past year, the theme for nominating employees was to “bust” them living our values.
Several time per month, the Values Committee with either Brian Krueger or Ron Tiedman march through the office with the “Bad Boys” theme song from the television show “Cops” and “bust” an employee who was nominated by a peer.
Stay tuned next month for the third blog in our series “What type of employer is HGR?” You will get to meet some employees and hear about why HGR is special to them.