What type of employer is HGR? Q&A with HGR’s Receiving Department

HGR Industrial Surplus Receiving Department

(Courtesy of Rick Hawkins, HGR’s receiving supervisor)

What does your department do?

The main objective of the Receiving Department is to safely and accurately receive and prepare our incoming merchandise for sale. Our goal is to achieve the main objective along with ensuring that we present our customers with the best possible first impression of our merchandise. Many processes take place in order to prepare our surplus for sale: unloading, weighing, sorting, expediting, displaying, and inventorying are processes that are completed prior to sale. We supply our showroom and sales associates with ready-to-sell merchandise on a daily basis.

How many people work in your department, and what are their roles?

The Receiving Department operates on two shifts to help accommodate the high volume of deliveries each day. There are four forklift operators per shift who unload and prepare everything for the inventory process. There are four inventory clerks, two expeditors, and the chief pricing officer. Receiving also works closely with the eBay Department, the Recycling Department and the logistics coordinators. Together, we work toward a common goal; each position and every responsibility plays a crucial role in the desired end result: happy customers, happy vendors, good sales, and prosperity for all.

What qualifications do you need to be successful in your department?

Those who possess self-motivation to achieve goals, those who pay attention to detail, and those who are highly organized will succeed in the Receiving Department.

What do you like most about your department?

The fact that every single item in our nearly 600,000-square-foot showroom has been processed through the Receiving Department is a pretty amazing feat to consider. Every available item and every sales transaction is dependent on the efforts of those in our department. Knowing the contribution that our department makes to the whole of the company is gratifying.

What challenges has your department faced, and how have you overcome them?

I have been with the company since its earlier days. I have seen and been part of the evolution and can attest to the great accomplishments we have achieved over time. Any prosperous company must be willing to adapt and improve processes to accommodate growth. We constantly strive for improvement in efficiency and productivity. There was a time when a 10- truckload delivery schedule was nearly impossible. Now, a 10-truckload schedule is considered a light day. A lot of things have changed over the years. Improved organization, refined processes, better employee training, increased department size, additional docks, and effectively utilizing available space have greatly increased the capabilities of our department and our business, in general.

What changes in the way your department does business have occurred in the past few years?

As implied by one of our five company core values (personal dedication to continuous improvement in creating employee and company success), we are constantly evolving, adapting, and improving. During the past few years many changes have occurred: promoting company culture, major building renovations, the treat it like it’s yours initiative, several employee-recognition programs, and the implementation of safety regulations. All of these companywide changes and improvements have created a better work environment as well as added to the foundation of our business for future growth. The biggest recent change in the Receiving Department was the addition of second-shift receiving operations. This occurred about four years ago and was an attempt to alleviate employee congestion, extend receiving hours, and enhance production. The outcome has been increased production, less forklift traffic with a safer work environment, and more accommodating receiving hours.

What continuous improvement processes do you hope to implement in the future?

I’m interested in streamlining some of our older processes and utilizing available technology to better improve efficiency. We have come a long way, but there will always be room for improvement.

What’s HGR’s overall environment like?

HGR not only sells machines, we are a machine, and a juggernaut of a machine at that! Everyone involved here knows that it takes a lot of effort and care to keep this machine operating with precision. In the industrial-surplus world, we are a massive entity. This is a fast-paced environment where things regularly change on a moment’s notice. Our showroom is an ever-changing expanse of new arrivals and older equipment that has been further reduced in price. HGR is a place where you can find customers enthusiastically combing our isles to take advantage of our unbelievable deals and a place where the staff is well-versed in accomplishing goals and providing in excellent customer service.

What is your perspective on manufacturing, surplus, investment recovery/product life cycle/equipment recycling?

As long as there are consumers with demands for products, there will be machines, manufacturers and competition to supply those demands. As long as there is competition among manufacturers, there will be more advanced, more precise, faster machines being developed. The manufacturers themselves become consumers in a competitive market. The need for evolution in manufacturing and machinery engineering will keep the need for new and used equipment revolving. There will always be a market for used equipment as new, and expanding businesses seek to compete, improve, and evolve within their means.

What type of employer is HGR? Q&A with HGR’s Inbound Logistics Department

HGR's receiving department
Bryan and Eric

(Courtesy of Guest Blogger Bryan Korecz, HGR’s inbound logistics manager)

What does your department do?

The Inbound Logistics Department is in constant contact with HGR’s vendors. We do not have much contact with customers who purchase items from HGR. After a buyer has made a purchase from a vendor we are in contact with the vendors until all items have been picked up. We ensure that the buying and shipping process goes smoothly for them and that they have a good experience and sell to HGR in the future. A day in the life would be 75-100 phone calls and email with vendors, trucking companies, dispatchers, buyers and then making it all come together so that the offloading of the equipment goes smooth here at HGR

How many people work in your department, and what are their roles?

My department is myself and Eric Karaba. He handles seven of the buyers, while I handle six and any purchases made by two of our owners, Rick Affrica and Brian Krueger.

What qualifications do you need to be successful in your department?

Patience. In this line of work, things will go wrong, and problems will come up. It happens all the time, and you just have to roll with it and adjust. Multitasking as well as being able to solve problems quickly.

What do you like most about your department?

I like that we play an integral role in the HGR “supply chain” process. I like that every day can be different, as well.

What challenges has your department faced and how have you overcome them?

We face challenges every day. You just have to learn from previous experiences and apply that knowledge to anything that will come up in the future.

What changes in the way your department does business have occurred in the past few years?

Two years ago, this department didn’t exist. We had an outside company do it for us, and we wanted to take control of it to better service our vendors and make the process smoother.

What continuous improvement processes do you hope to implement in the future?

We are in the process of implementing a process to ensure that equipment gets to HGR faster (so we can sell if faster) and more efficiently.

What is HGR’s overall environment like?

I think it is a pretty relaxed environment. We are able to get our work done.

What is your perspective on manufacturing, surplus, investment recovery/product life cycle/equipment recycling?

Before I came here I didn’t know much about the manufacturing industry. My experience was solely in shipping. During the course of the last two years, I have learned what certain machines are, what they are used for and what items HGR has success with.