(Courtesy of Guest Blogger Bryan Korecz, HGR’s inbound logistics manager)
What does your department do?
The Inbound Logistics Department is in constant contact with HGR’s vendors. We do not have much contact with customers who purchase items from HGR. After a buyer has made a purchase from a vendor we are in contact with the vendors until all items have been picked up. We ensure that the buying and shipping process goes smoothly for them and that they have a good experience and sell to HGR in the future. A day in the life would be 75-100 phone calls and email with vendors, trucking companies, dispatchers, buyers and then making it all come together so that the offloading of the equipment goes smooth here at HGR
How many people work in your department, and what are their roles?
My department is myself and Eric Karaba. He handles seven of the buyers, while I handle six and any purchases made by two of our owners, Rick Affrica and Brian Krueger.
What qualifications do you need to be successful in your department?
Patience. In this line of work, things will go wrong, and problems will come up. It happens all the time, and you just have to roll with it and adjust. Multitasking as well as being able to solve problems quickly.
What do you like most about your department?
I like that we play an integral role in the HGR “supply chain” process. I like that every day can be different, as well.
What challenges has your department faced and how have you overcome them?
We face challenges every day. You just have to learn from previous experiences and apply that knowledge to anything that will come up in the future.
What changes in the way your department does business have occurred in the past few years?
Two years ago, this department didn’t exist. We had an outside company do it for us, and we wanted to take control of it to better service our vendors and make the process smoother.
What continuous improvement processes do you hope to implement in the future?
We are in the process of implementing a process to ensure that equipment gets to HGR faster (so we can sell if faster) and more efficiently.
What is HGR’s overall environment like?
I think it is a pretty relaxed environment. We are able to get our work done.
What is your perspective on manufacturing, surplus, investment recovery/product life cycle/equipment recycling?
Before I came here I didn’t know much about the manufacturing industry. My experience was solely in shipping. During the course of the last two years, I have learned what certain machines are, what they are used for and what items HGR has success with.