(Courtesy of Jon Frischkorn, HGR’s sales manager)
What does your department do?
HGR’s Sales Department is dedicated to providing outstanding customer service with every interaction. We work to build relationships with our customers, in some cases, for the past 19 years. We want HGR to be the first stop each customer makes to fulfil his or her industrial surplus needs.
How many people work in your department, and what are their roles?
Our Sales Department consists of nine sales representatives, two sales assistants, a sales expediter, sales manager and, frankly, the entire HGR staff. All of our actions help sell our products and services that we offer.
What qualifications do you need to be successful in your department?
A positive attitude, a desire to help our customers, and the willingness to be flexible.
What do you like most about your department?
We have a great team here and enjoy helping to fulfill our commitments to our customers, each other, and our community. We enjoy what we do and try to have fun in the process.
What challenges has your department faced and how have you overcome them?
We are problem solvers and have countless challenges daily that we work to overcome in order to help satisfy our customers’ needs. These can be as simple as locating an item in our 12-acre showroom, finding specifications on a product, or even overcoming shipping obstacles.
What changes in the way your department does business have occurred in the past few years?
While much of the sales role hasn’t changed, we are constantly striving to improve and be more efficient at servicing our customers.
What continuous improvement processes do you hope to implement in the future?
HGR is always improving its staff. Something as small as an internal procedural changes or on-the-job product training happen routinely. We also do offsite training and offer continuous education courses at Kent State University.
What is HGR’s overall environment like?
The overall environment at HGR is often described as a handyman’s toy store. We are within a building originally built in 1943 to produce aircraft parts during World War II, then housed GM’s Fisher Auto Body Plant. The building itself is amazing. The wooden beams, brick, and numbered aisleways create a unique backdrop that is perfect for 12 acres filled with industrial surplus. See this story for more on the history of our site.
What is your perspective on manufacturing, surplus, investment recovery/product life cycle/equipment recycling?
HGR is the heart of the “rust belt” and is a major player in the re-use of used industrial equipment. We help continue the life of machines that otherwise could be scrapped and lost. It isn’t uncommon for us to see items we’ve bought and resold a couple times. As companies needs change, we are always here to purchase machinery so it can be reused by someone else.