HGR Industrial Surplus’ Thanksgiving 2018 hours

HGR Industrial Surplus Thanksgiving hours

Here are our holiday hours so that you can plan your visit or pickup. For the week of Thanksgiving, we will be open for normal business hours from 8 a.m. to 5 p.m. We are closed on Thursday to observe Thanksgiving with our families. We will re-open for shorter Black Friday hours on Nov. 23 from 8 a.m. to 2 p.m. The following week, we resume our normal hours of 8 a.m. to 5 p.m. Monday through Friday.

Enjoy celebrating your holiday and all the people and things for which you are grateful!

Get to Know HGR’s Ludie Toles

HGR's Ludie Toles
(l to r) Susan and Ludie

What is your job title?

I am a marketing administrator.

What are your job responsibilities on a day-to-day basis?

I call on manufacturing companies to talk to them about HGR buying their surplus equipment. If they have surplus, I then enter the information I gathered into our customer relationship management (CRM) system as a lead and set an appointment for the buyer to view the equipment and put in a bid if we are interested.

What qualifications are needed to succeed in your role?

It is a must to have good phone etiquette, as well as computer skills and great customer service skills. We have about 5 seconds to build a rapport with the receptionist or administrative assistant, which is so important as they hold the power as a gatekeeper to the people with whom we need to speak.

What background or prior work experiences do you bring to the table?

For the most part of 30 years of my life, I was in the “people” business. I worked in ministry and nonprofit organizations throughout the U.S., Mexico, Europe and Africa. The people skills I learned while working with many different cultures have been invaluable in my work life. I worked at a call center for two years before I came to HGR, which gave me the phone and computer skills I needed to slip right into my job.

How long have you been with HGR, and why?

It has been 2 1/2 years since joining the HGR team, and I absolutely love it! I was looking for a company with longevity and a moral compass and feel like I have found it.

What amazing things are you doing in your personal life?

One of my passions is landscaping, which I did on a professional level at one point. My wife, Susan, and I work year round on our yard with great satisfaction. I am also an avid “Rock Hound.” I go rock and crystal hunting, as well as collecting, cutting and polishing them. I have recently been elected to serve as a board member for the Austin Gem & Mineral Society which has been a 501(c)(3) for 60 years. I count it a great honor to be a part of this organization!

What can you tell us about your family?

Both of my parents are deceased, and I am the youngest of five children (and I’m old). My two sisters and two brothers live in Colorado, Montana and Texas. I have been blessed with a wonderful companion, and we have been together for 13 years. Susan has two grown daughters that we enjoy when we are able to get together. We also have two sweet Poodles that we love dearly — Tilly & Macy.

What is the most important thing in the world to you/what matters most?

My wife, Susan, is the greatest treasure that I have been blessed with. While I traveled for so many years, I had accepted I would be single for the rest of my life, which was fine in my line of work.  So, what a great gift when Susan walked into my life. I cherish every day with her and love when we are able to spend time with our family and friends who are like family.

HGR Industrial Surplus' Ludie Toles poodles

American Eagle Antiques believes in unique, quality furnishings and excellent customer service

American Eagle Antiques wine rack

(Courtesy of Guest Bloggers Bill and Colleen Ulbrich, co-owners, American Eagle Antiques)

I started American Eagle Antiques in 1973 in my home state of New Jersey. Shopping local flea markets sparked an interest in antiques, particularly furniture. I was buying and selling for several years before I married Colleen, a native Clevelander and good friend from student days at Case Western Reserve University.

Bill and Colleen Ulbrich of American Eagle Antiques

Together, we spent about 30 years as antique furniture dealers — buying, repairing and refinishing, then selling traditional American Victorian and oak furniture, then expanding to French furniture, 1880s through Art Deco. We travelled to numerous events, from formal shows, like Chicago O’Hare, Papabello Cleveland Coliseum, NYC Pier Shows, to outdoor markets, like Brimfield, Mass., and Burton, Ohio. We logged thousands of miles each year, from New Jersey to Ohio to Minnesota, to D.C. to Atlanta.

About 10 years ago, we returned to Cleveland. Colleen worked for five years as a Cleveland Clinic medical secretary while I did full-time furniture restoration. Colleen “retired,” translated as returning to work with me, and we became intrigued by the repurposing of industrial salvage and discovered HGR!

Many hours are now spent together at our workshop located in an old factory building near Midtown, where we create one-of-a-kind furnishings from industrial salvage items, most acquired from HGR. We turn utility carts into brightly painted bar carts, machine stands into handsome end tables, lift tables and conveyor frames into distinctive bars or kitchen islands. We even began to incorporate local hardwoods into our repurposed pieces.

Most recently we’ve expanded to include live-edge furniture, constructed in our workshop for inventory and for custom orders. The emphasis is on dramatic grain using highly figured locally-sourced maple, walnut, oak, cherry and sycamore, to produce dining tables, desks, coffee tables, console and side tables, custom dry bars and kitchen islands. We continue to creatively use HGR salvage for one-of-a-kind furnishings for customers, who will treasure their unique “finds.”

Most of our training was on-the-job and self-taught training, including woodworking skills, repair and refinishing techniques, and above all, our teamwork! We now sell from our workshop/showroom, at markets and trade events, and have a division named UrbanFactoryClassics for selling industrial furnishings via Etsy.com and other online outlets.

We have many local customers but have shipped many major pieces to California, Utah, Florida, Texas, and around the U.S. thanks to Etsy. Our customers range from Millennials to middle-aged professionals and business owners to retirees.

Through 40-plus years, we have enjoyed the good times, coped with the tough times, changed and adapted, continue to learn, and still enjoy the challenge to be creative. We treasure each other and the wonderful people we meet, including the great folks at HGR!

American Eagle Antiques coffee tableAmerican Eagle Antiques live-edge coffee table American Eagle Antiques cart table