What type of employer is HGR? Q&A with HGR’s Human Resources Department

HGR Human Resources Manager Tina Dick and HGR Human Resources Assistant April Quintiliano
l to r: HGR Human Resources Manager Tina Dick and HGR Human Resources Assistant April Quintiliano

(Courtesy of Guest Blogger Tina Dick, HGR’s human resources manager)

What does your department do?

The Human Resource Department handles the staffing needs of HGR. Our department handles all aspects of human resources, recruiting, onboarding, benefits and compensation, payroll, employee engagement and retention, as well as monitoring and ensuring that we are in compliance with state and federal regulations as they apply to the above.

How many people work in your department, and what are their roles?

We are a two-person team. I am the human resources manager, and April is the human resources assistant. As we’ve automated some things, April now assists in Inventory, Sales and the Buy Department, and does a great job!

What qualifications do you need to be successful in your department?

There are several competencies in human resources where you need to strive for proficiency in order to be successful. Those competencies are: communication, relationship management, ethical practice, business acumen, critical evaluation, leadership, consultation, and cultural effectiveness. Knowledge and practice in each area help you to keep a balance that promotes a cohesive partnership between organization and staff.

What do you like most about your department?

Getting to hand out the birthday cookies, of course!

What challenges has your department faced and how have you overcome them?

Hiring/retention are and always will be the biggest challenge in any HR department. We live in a moving society where people want to get to the next thing, and that’s okay. If we’ve played a role in someone’s success and they’re ready to move on, we’re glad to have been part of the journey. But the goal always will be to look at ways to get better at it. We’ve knocked our turnover rate down almost in half from last year.

What changes in the way your department does business have occurred in the past few years?

Human Resources was not a formal department three years ago. In that time, we’ve worked with supervisors to provide access to formal training for their role. We’ve developed written processes for each department. We’ve formalized the onboarding process; our new hires come in with a formal orientation and more structured, documented training. We introduced and implemented performance and goal conversations. We created a recruiting system complete with an applicant tracking system where candidates can apply online, and our hiring manager can see their resumes online while pooling candidates for future openings. We work closely with our CEO in the development of a positive company culture. We have helped employees implement plans of employee engagement, e.g., Earn Your Forks and Fly. Many changes, all challenging and all very rewarding!

What continuous improvement processes do you hope to implement in the future?

More training tools. We intend to look back at some of the processes we’ve put in place and make them better. You always have to revisit what you started. What can we change? What works? What doesn’t? What is technology bringing our way? How can we be more strategic? Continue to look for ways to keep communication open.

What is HGR’s overall environment like?

We have a family, team-oriented environment, even though we have buyers across the country and a call center in Austin. We try to keep that in the forefront and be inclusive of everyone. Every role counts, whether in Euclid, Austin or the various states where our buyers are located.

What is your perspective on manufacturing, surplus, investment recovery/product life cycle/equipment recycling?

There are so many ways that what HGR does affects people. New start-ups, artists, companies overseas that are able to produce product with our equipment. On the other hand, we provide a great service to industries that need to clear floor space or are leaving the industry and want to recoup some of their investment. Our business model is unique.

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