Tag: shipping

What type of employer is HGR? Q&A with HGR’s Expediting Department

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HGR Industrial Surplus' third-shift expediting department

(Courtesy of Guest Blogger Jeff Newcomb, HGR’s third-shift expediting supervisor)

What does your department do?

On third-shift Expediting, we have many different duties. We have a short meeting each day to go over the plan for the night. Generally, we start by pulling all orders to be prepped by the Shipping Department. After that, we pull a list of items that are within the criteria for “scrap.” Once we have that done, we pull all sold items from the floor to the Sold Section. This is a relatively new process to free more space on the floor while making it easier to pull orders by having them in one, central location. Then, we work on different projects, such as consolidating items on skids, straightening aisles, and working to make everything neat and orderly. This makes it easier for customers to find and purchase items. We also go over to the Incoming Department and look at what will be inventoried first. After seeing what has been set up by the second-shift Receiving Department, we go back into the showroom and make room in the appropriate aisles. This makes it easier for first shift to clear the new inventory to the floor. Overall, we are the “behind the scene” group and do many different things to make sure that the other departments can navigate their day as smoothly as possible – all to create the best experience for the customer. After all, that’s what it’s all about!

How many people work in your department, and what are their roles?

We have a very small crew of three people, including myself. Don Batson is my second in command and has more than 11 years of experience here at HGR. He steps into my role when I am out. Jeff Baker has only been with us a bit over one year but has brought much experience and new insight to help with various projects. We work as a team and help each other to get our goals accomplished each day.

What qualifications do you need to be successful in your department?

First, a positive attitude and a great pride in your work. A willingness to learn while being flexible within each task. We definitely are a team! Because of the qualifications, we are able to accomplish a great deal of work in a day.

What do you like most about your department?

The best thing about this department would be the “get it done” outlook each person brings to each task. I have a great crew. There aren’t all of the other distractions. That helps people to focus. Only working Monday through Thursday nights would be another great part. We only work five days one week per month for the Saturday sale.

What challenges has your department faced, and how have you overcome them?

Our department has undergone many changes since it began in 2010. When it began, we received and unloaded trucks and set up the wall to be inventoried in the morning. We no longer do that at all. Since that time, we have expanded HGR from 11 aisles to 14 then 19. Most of the products moved were done at night to help keep the normal, day-shift routine as painless as possible. We have fluctuated to as many as five people to as few as two. We also, for a while, would go out of town and rig out jobs to be brought back to HGR. We no longer do that, either. We have had people move on to other destinations and some move to other departments to fill a need for the company, from pulling shipping orders to moving entire sections of showroom to new locations. We take on each task as it comes and consciously work toward a better flow for HGR and our customers.

What continuous improvement processes do you hope to implement in the future?

I feel that continuous improvement would be handled by a more one-on-one training session for new hires. This is something that we are working on now. The better prepared that an employee is, the more confident and efficient he or she will be. We are always doing more training even with long-term employees to keep skills sharp.

What is HGR’s overall environment like?

The overall environment at HGR is ever changing. With new faces and new improvements on the building, it is a continuous effort to make HGR the best place for both customers and employees. The owners and officers have proven that they will do whatever it takes to make this happen.

What is your perspective on manufacturing, surplus, investment recovery/product life cycle/equipment recycling?

As always, these are ever changing, and we need to do a great job at rolling with the times. The shift in what we buy and sell is based on supply and demand. We do our best to provide an opportunity for our customers to get the best deal on anything that we have while we also continue to keep up with the recycling end to ensure that we don’t go backwards on an item.

What type of employer is HGR? Q&A with HGR’s Shipping Department

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HGR's Shripping Department on a ship

(Courtesy of Guest Blogger Doug Cannon, HGR’s transportation coordinator)

What does your department do?

Our department works in concert with the sales team and customers who require shipping services. We provide a shipping cost that we honor, and then proceed with the preparation and logistics of transportation when the opportunity is granted. We network with outside providers, such as a 3PL, specialized trucking brokers, LTL carriers, private long-haul carriers and local delivery services. They are, in turn, the marketing partners that complete the final leg of the sale. We select the appropriate mode of transportation as dictated by the nature of the products being shipped and the receiving capacity of the customer.

How many people work in your department, and what are their roles?

There are six employees in our group. Collectively, we all serve the goal of safely and economically transporting products to their ultimate destination in a timely manner. Doug Cannon and Dan Farris help to guide the sales staff on selling transportation and then executing the arrangements. Donovan Barton, Audley Wright and Dane Ferrell serve as custom carpentry designers for surplus. They build crates and pallets customized for the items being shipped by applying their creativity to condense the footprint and thus decrease the cost. Their skill sets are impressive. Jim Gubics is the LTL coordinator for shipments leaving on common carriers. He is the gatekeeper for ensuring these orders are accurate prior to leaving the building. Jim also works in several software programs where he updates in-house information, as well as emailing our customers their tracking numbers. He communicates with LTL dispatchers and drivers and loads them, as well.

What qualifications do you need to be successful in your department?

HGR buys and sells thousands of different items. They come in a great variety of weights and dimensions. So, success in our department requires individuals to possess many qualities. “Attention to detail” tops the list as no compromise. Then, to achieve success, we need to be highly organized, flexible, communicate well, and exercise imagination and creativity to provide the best solution to each purchase. No two shipments are the same; so, cookie-cutter solutions are far and few between.

What do you like most about your department?

The mutual understanding and respect the group has for each other and the tasks at hand. We genuinely like each other and the company we work to keep.

What challenges has your department faced, and how have you overcome them?

One of our biggest challenges occurred several years ago when HGR totally revamped the process by which it does international trade. This has had a large impact on shipping. We now devote extensive amounts of time on export compliance issues as we work under the guidelines of the Department of Commerce – Bureau of Industry and Security. The purpose is to protect The United States’ security and interests. The focal point at HGR is to identify machinery that could have “dual purpose” and to screen the international buyers to verify that they are not on our government’s “denied parties list.” Dan Farris has spearheaded this facet of shipping responsibilities and has served as both a mentor to Sales and a guardian to HGR and our community.

What changes in the way your department does business have occurred in the past few years?

Changes have been made in the way we service our sales staff, our customers and our community. Processes have been implemented to ensure our sales staff is provided with a transportation quote for every sales transaction that is not a customer pickup. We even provide quotes for items not sold, where customers are simply shopping and trying to determine their total “all-in” costs. These services are of tremendous convenience to the customer and help them to make a more informed decision. We take care to quote accurately and honor all quotes. Changes in international export help us to make sure we make our country a safer place to live.

What continuous improvement processes do you hope to implement in the future?

The future is today. Every employee in our group is dedicated to continuous improvement. It is one of HGR’s core values. We don’t rest on yesterday’s success, and know that we are only as good as we are today.

What is HGR’s overall environment like?

The Euclid, Ohio, facility is a beehive of activity! A collection of 70 employees perform specific roles while networking with other departments to achieve our end goal. It is a setting of perpetual communication among employees, both verbally and electronically. In the forefront is a revolving carousel of industrial surplus entering the building to be inventoried, displayed on our showroom floor, sold, and loaded on a myriad of outbound vehicles, trailers and containers.

What is your perspective on manufacturing, surplus, investment recovery/product life cycle/equipment recycling?

Primarily, I view HGR as the liaison for vendors that possess material assets and for those that seek them at an economical cost. HGR provides the service of immediate asset recovery to its vendors and spares them the distraction and expense of seeking an interested end user, as well as the logistics of the transfer. Buyers around the world can visit our showroom or browse our website and economically secure machinery, parts and unique items not found elsewhere. By virtue of its business model, HGR is a participant in the world’s interest of recycling.